Delivery & Returns
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Can I return or exchange my piece and will I be refunded?
Of course! At idyl we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery*. Just make sure that the items are returned unworn and in the original packaging.
Are returns or exchanges free?
Yes! Returns or exchanges are always on us! You won’t have to pay any shipping fee and will be fully refunded as soon as we receive your package.
How do I initiate a return or exchange?
Send us an e-mail with your order number to info@Jayandco.ae and we will provide you with a return label and the shipping instructions.
When can I expect my refund?
The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.
Can I return or exchange my order from another country I received it from?
Each country has its own regulations regarding customs and duties. Consequently, we can only provide you with a return or exchange label from the country where the order was initially shipped.
For example, if your order was delivered in the US, we can only supply you with a return label from the US, and we will be unable to process a return if you need to return the items from another country.
Do I need to return the extra goodies/ luxury gifts I received with my order?
If you return all your items make sure to include the complimentary goodies/ luxury gifts as well.
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.