FAQs
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Shopping Information
There are three ways to buy products from Juwelo: On our website, from our dedicated SL sales call center on (+76) 1234 5678 90
For standard items we aim to deliver your jewellery within 9 working days, although this occasionally takes longer during busy periods. Unfortunately, delivery dates cannot be guaranteed.
If you have not received your piece within 9 working days please contact our customer services team. Our number is +44 800 931 3333 and we are available from 8am to midnight, 7 days a week.
Most of our products are dispatched by our nominated carrier and will usually require a valid signature as proof of delivery (POD). If you are not in when your goods arrive by courier, a card will be put through your door giving details of the attempted delivery as well as contact details for the courier company. You will need to contact them to arrange another delivery time. If this fails, the goods will be returned to Juwelo. Please try and provide us with an address where there will be someone available to sign for the delivery, for example we can deliver to your place of work if that makes things easier for you.
t Juwelo you will find a large collection of rings in different sizes. We adjust rings free of charge to your desired size (on orders from £99)! After receiving the order confirmation, all you have to do is request a re-size by e-mail to customerservice@juwelo.com or call our free phone number +44 800 931 3333. We will then contact you to confirm the adjustment and the relevant delivery time.
In general, we can adjust most rings. However, this depends on the ring model. Rings with many accent stones on the side are of course more difficult to adjust than rings with a single gemstone, however you can ask our call centre team who will be able to let you know if your ring can be re-sized.
Just give our friendly customer services team a call and we will happily talk you through any queries you have. Our number is +44 800 931 3333 and we are available from 8am to midnight, 7 days a week.
Payment Information
Your card will be charged at the point of purchase, when you checkout. This applies to all Creation and non Creation jewellery.
Yes, we're based in the UK, so our site shows all prices inclusive of VAT
We accept payments with the following debit/credit cards: Visa Credit, Visa Debit, Mastercard, Mastercard Debit
Postage and Packaging is £6.95 (if you spend more than £79 then delivery is free) regardless of how many items you order between 8am and midnight. You can keep adding to your shopping basket as we will consolidate your items into one single order so you only pay the £6.95 shipping charge once.
We are covering all customs fees so nothing changes at all for your shopping experience, your item gets delivered from our warehouse to your house as normal! The recent law changes meant items over £135 are subject to customs fees, however we have changed delivery provider so we can cover these fees for you! We are one of the very few companies to do this.
